One.
Me: "What do you mean I can't order the chairs until they've reached the warehouse? What would be the point in me ordering them?"
Habitat employee: "It's company policy. We just can't let you. You can order them on the day they arrive."
Me: "OK, fine. When's that?"
Habitat employee: "I don't know. We're not told."
Me: "Bye."
Two.
Me: "It's almost as if they didn't want us to buy anything."
American person: "I tend to find that's true for most companies in England."
Three.
Me: "Can you let me know what you can do about it?"
Griffin Technology employee (in the US): "Email me your address and we'll send you the product immediately."
Me: "Does it matter that I'm in the UK?"
Griffin Technology employee (in the US): "Not at all, sir. We want to do everything we can to ensure our customers are happy."
Me: *faints*
Saturday, January 03, 2009
Three conversations in one day
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2 comments:
When I moved to London from America, I was shocked by the sales prevention techniques. Now I'm used to it.
It might be a class thing. Customer service people need to prove they're not servile by being surly. In the US, it's just their job to be helpful.
Hi Doug - a valuable view.
It's interesting to note that I was trying to buy more of something I liked from Habitat, and complaining to Griffin about something that didn't work as it should. Weird how I was left with opposite feelings after the two experiences...
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